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DreamOval, the multiple award-winning, innovative and disruptive software and Technology company in Ghana recently launched its latest product for Banks – the SmartGrid Digital OS. The new product is set to disrupt the banking industry as it bridges the divide between what customers really want from their banks and the products their banks offer.
Research indicates that the customers of banks define their own financial journey with their banks depending on the channels and services their bank offers and what they are most comfortable with. The role of the bank is not to define the channel or services the customer uses but craft a world class experience for each channel their customers interact with to create loyalty and brand stickiness.
Dreamoval has developed a world-class Digital OS which serves both the customer and the bank. The SmartGrid Digital OS is a digital foundation that will assist financial institutions to compete and orchestrate best-in-class customer journeys in a digital-first world. It combines the functionality of traditional core banking systems and advanced Financial Technology to improve consumer banking channels (web, mobile, USSD, branch, ATM).
The SmartGrid Digital OS was developed on premise that the most successful brands globally have technology at their core and directly address the needs of customers. An example is the trillion dollar company, Apple. Apple is built on great user experience and even better technology.
The SmartGrid Digital OS currently offers these solutions:
Successful banks focus on an integrated approach that spans a seamless user experience across multiple channels. SmartGrid’s omnichannel Digital banking solution ensures your customers access all banking services across multiple customer touch points at speed and scale. With the SmartGrid Digital OS, your financial institution ensures that each touch point interconnects and contributes to the overall customer journey.
The SmartGrid Omni-channel Corporate Banking solution combines an agile core with powerful analytics and a seamless multi-channel user experience platform to have one view for all your corporate banking needs The Omni Channel Corporate Banking Solution provides a ‘financial supermarket’ for the bank’s business clients to perform any banking transaction with their bank with one portal.
The corporate banking solution offers:
In a statement by Yaa Asantewaa Agyemang Otu, Business Development and Sales Mnager at DreamOval, said ‘Bank customers are always evolving. If banks are not evolving as fast their customer, then they will be left behind. The SmartGrid Digital OS, offers the perfect platform for Banks to stay ahead and be dynamic in meeting the needs of their clients.’